Privacy Policy

1. Introduction

Hazy Trek Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hazy-trek.com or use our smart home automation services.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact information (email address, phone number, postal address)
• Account credentials and preferences
• Payment and billing information
• Communication records and customer service interactions
• Technical information about your smart home devices and systems

2.2 Automatically Collected Information

When you use our website or services, we automatically collect:

• IP address and device identifiers
• Browser type and version
• Operating system information
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing and maintaining our smart home automation services
• Processing payments and managing your account
• Communicating with you about our services, updates, and support
• Improving our website, services, and customer experience
• Complying with legal obligations and protecting our rights
• Marketing communications (with your consent)
• Analyzing usage patterns and conducting research

4. Legal Basis for Processing (UK GDPR)

Under UK GDPR, we process your personal data based on the following legal grounds:

• Contract: To fulfill our contractual obligations when providing services
• Legitimate Interest: For business operations, security, and service improvement
• Consent: For marketing communications and optional services
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

• Service Providers: Trusted partners who assist with business operations
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: When you have given explicit permission

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Generally:

• Account information is retained while your account is active
• Transaction records are kept for 7 years for tax and legal purposes
• Marketing communications consent records are kept until withdrawn
• Website analytics data is anonymized after 26 months

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Oppose processing for marketing or legitimate interests
• Right to Withdraw Consent: Remove consent for voluntary processing

To exercise these rights, contact us at [email protected]

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure data centers and infrastructure
• Regular backups and disaster recovery procedures

9. International Data Transfers

Your personal data may be transferred to and processed in countries outside the UK. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the UK authorities
• Adequacy decisions for specific countries
• Certification schemes and codes of conduct

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we may also send you an email notification.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

13. Supervisory Authority

If you are not satisfied with our response to your data protection concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues.

Information Commissioner's Office
Website: ico.org.uk
Phone: 0303 123 1113