Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Hazy Trek Ltd ("Company", "we", "us", or "our") concerning your use of our website (hazy-trek.com) and smart home automation services.

By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of these terms, you may not access or use our services.

2. Description of Services

Hazy Trek Ltd provides smart home automation services including but not limited to:

• Consultation and design of smart home systems
• Installation of smart home devices and equipment
• System integration and configuration
• Ongoing maintenance and support services
• Remote monitoring and troubleshooting
• Software updates and system upgrades

3. User Accounts and Registration

To access certain features of our services, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your account credentials secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

4. Service Availability and Performance

While we strive to provide reliable services, we cannot guarantee:

• Continuous, uninterrupted access to our services
• Complete freedom from technical issues or downtime
• Compatibility with all third-party devices or systems
• Performance in all environmental conditions

We reserve the right to modify, suspend, or discontinue services with reasonable notice.

5. Payment Terms and Pricing

5.1 Pricing

All prices are quoted in British Pounds (GBP) and include applicable VAT unless otherwise stated. Prices are subject to change with reasonable notice.

5.2 Payment

Payment terms vary by service type:

• Consultation services: Payment due upon completion
• Installation projects: 50% deposit required, balance due on completion
• Ongoing services: Monthly or annual billing as agreed
• Emergency services: Payment due within 30 days of invoice

5.3 Late Payments

Late payments may incur interest charges of 1.5% per month or the maximum rate permitted by law, whichever is lower.

6. Installation and Warranty

6.1 Installation Services

Our installation services are performed by qualified technicians in accordance with industry standards and manufacturer specifications. Installation includes:

• Site assessment and preparation
• Professional installation of approved equipment
• System testing and configuration
• Basic user training and documentation

6.2 Warranty

We provide:

• 12-month warranty on our installation workmanship
• Manufacturer warranties on all equipment and devices
• 30-day satisfaction guarantee on new installations

Warranties do not cover damage from misuse, environmental factors, or unauthorized modifications.

7. User Responsibilities

As a user of our services, you agree to:

• Use services only for lawful purposes
• Maintain your property in suitable condition for installations
• Provide safe access to work areas
• Follow all operating instructions and safety guidelines
• Notify us promptly of any system issues or concerns
• Not attempt to modify or tamper with installed systems
• Comply with all applicable laws and regulations

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

9. Intellectual Property Rights

All content, software, designs, and materials provided by Hazy Trek Ltd are protected by intellectual property laws. You may not:

• Copy, reproduce, or distribute our proprietary materials
• Reverse engineer or modify our software or systems
• Use our trademarks or branding without permission
• Create derivative works based on our intellectual property

10. Limitation of Liability

To the fullest extent permitted by law, Hazy Trek Ltd shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages exceeding the amount paid for services
• Issues caused by third-party products or services
• Force majeure events beyond our reasonable control

11. Indemnification

You agree to indemnify and hold harmless Hazy Trek Ltd from any claims, damages, losses, or expenses arising from:

• Your violation of these Terms
• Your misuse of our services or equipment
• Your violation of applicable laws or regulations
• Your negligent or wrongful acts

12. Termination

Either party may terminate this agreement:

• With 30 days written notice for ongoing services
• Immediately for material breach of terms
• Immediately for non-payment of fees

Upon termination, you remain liable for all charges incurred and must return any company property.

13. Dispute Resolution

Any disputes arising from these Terms shall be resolved through:

• Good faith negotiation between the parties
• Mediation if negotiation is unsuccessful
• Binding arbitration under English law if mediation fails

These Terms are governed by English law and subject to the jurisdiction of English courts.

14. Force Majeure

Neither party shall be liable for delays or failures due to circumstances beyond reasonable control, including but not limited to:

• Natural disasters or severe weather
• Government actions or regulations
• Labor strikes or disputes
• Supplier or manufacturer delays
• Pandemic or health emergencies

15. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of our services after changes constitutes acceptance of the new Terms.

For material changes, we will provide reasonable notice via email or website notification.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that most closely approximates the original intent.

17. Contact Information

For questions about these Terms of Service, please contact us: